Process

Initial consultation

After initially making contact, we will arrange an initial consultation with you to discuss your requirements in full.

During this time, we will take measurements, discuss window treatments and provide recommendations for what would best suit your window space.

Estimation

Once measurements are taken, an estimate for the soft furnishing work will be written up and emailed to you within one working week.

The estimation may provide alternative costs, depending on the options we may have discussed during the initial consultation. They will also outline rough timings for undertaking the work.

All estimates are valid for three months.

Project commencement

Once you have agreed to the estimation, then you will be required to make a downpayment for the cost of fabric and poles / hardware. These are ordered, then we will book the project in to commence work and will communicate timescales for completion.

Fitting

The hardware fitting will take place before any of the soft furnishing work commences. This is to ensure further accurate measurements can be taken if required.

All installations are undertaken by a fully insured and experienced soft furnishing fitter.

Soft furnishing making

The soft furnishings are made by Jocelyn and a team of experienced makers and upholsterers.

Once the making of the soft furnishings is complete, Jocelyn will contact you to arrange a time when these can be fitted to the hardware and dressed.

Hardware warranty

For reassurance, all hardware is warranted for 12 months from fitting.